Customer Service (On Shift)

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Description : Customer Service (On Shift). Company : null. Location :

Highlights:

  • Friendly colleagues and a positive work environment.
  • Rapid and stable company expansion.
  • Convenient access to nearby public transport.
  • Smart Casual dress code.

Responsibilities:

  • Respond to customer inquiries via phone, email, and online chat regarding products, orders, delivery, returns, and exchanges.
  • Efficiently resolve customer complaints by coordinating with internal teams and ensuring timely resolution.
  • Analyze customer feedback to identify areas for service improvement and product enhancement.
  • Collaborate with the customer service team on daily tasks, including data organization and report writing.

Requirements:

  • Passionate about growing a career in Customer Service.
  • Possess a positive attitude with a willingness and humility to learn.
  • Proficient in English and Mandarin, both spoken and written.
  • Able to work a 24/7 shift (5-day work-week).
  • Immediate availability is preferred.

Job Type: Full-time

Salary: RM4,000.00 - RM6,000.00 per month

Schedule:

  • Rotational shift

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)


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